Privacy Policy – Casa D Miami

1. Introduction

At Furia Miami, operated by Monark, we are committed to protecting the privacy and security of our customers and visitors. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our services, or attend our establishment.

By accessing our website casadmiami.monarkhospitality.com, subscribing to our communications, or visiting our premises, you agree to the terms of this policy.

2. Information We Collect

We may collect the following personal information when you interact with Furia Miami:

2.1 Information Provided Directly by You

• Contact details: Name, phone number, and email address.
• Reservation information: Details about your VIP bookings or ticket purchases.
• Age verification data: Confirmation that you are 21 years of age or older.
• Payment methods: Credit/debit card details (securely processed by authorized third parties).

2.2 Information Collected Automatically

• Browsing data: IP address, device type, operating system, browser, and pages visited.
• Approximate location: If you allow location access when interacting with our website.
• Social media interactions: If you engage with our Instagram, Facebook, or TikTok accounts.

2.3 Information Collected Through SMS/MMS

• If you choose to receive SMS/MMS notifications, we collect your phone number and consent to receive promotional messages.

3. Use of Information

We use your personal information for the following purposes:

• To confirm reservations and purchases.
• To send promotions, event updates, and special discounts.
• To personalize your experience at Casa d Miami.
• To manage your participation in raffles or contests
• To comply with legal regulations, including age restrictions for alcohol sales.
• To prevent fraud and enhance the security of our website and establishment.
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Note: You can unsubscribe at any time by replying STOP to any message received.

4. Information Sharing

At Furia Miami, we do not sell, rent, or share your personal information with third parties for commercial purposes. However, we may share your information with:

• Service providers (e.g., payment platforms, SMS services such as ClickSend).
• Legal authorities, if required by law or to protect the safety of our customers and business.
• Social networks, if you participate in promotions or contests hosted on external platforms.

5. Data Security

We implement technical and organizational security measures to protect your personal information, including:

• Data encryption during online transactions.
• Restricted access to personal information to authorized employees only.
• Fraud detection systems and protection against cyberattacks.

Despite our efforts, no system is 100% secure. We recommend that users protect their personal information and avoid sharing passwords or sensitive data via emails or unverified messages.

6. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

7. User Rights

You have the right to:

• Access your personal information and request details about its use.
• Modificar o actualizar sus datos si son incorrectos o están desactualizados.
• Request the deletion of your information, except when we are required to retain it for legal purposes.
• Unsubscribe from our communications at any time.

To exercise your rights, contact us at:

Email: casadmiami@monarkhospitality.com Phone: +1 (786) 795-4905

8. SMS/MMS and Unsubscription Policy

If you have subscribed to our notifications, you agree to receive messages about events, promotions and offers from Casa d Miami.

Message frequency: Up to 12 messages per month. Unsubscribe: Send the word STOP to the same message received. Support: Text HELP or contact us at the indicated email or phone number.

Message and data rates may apply depending on your carrier.

9. Changes to the Privacy Policy

We may update this Privacy Policy at any time. The date of the last update will be indicated at the end of the document.

You are encouraged to review this policy periodically to be informed of how we are protecting your information.

CASA D – FILMING & PHOTOGRAPHY NOTICE

By entering Casa D, you acknowledge and agree that photo, video, and audio recording may take place inside the venue.

Your presence constitutes your voluntary consent to be photographed and recorded, and to the use of your image, voice, and likeness in any media, including:

• Social media platforms • Promotional content • Advertising • Marketing materials for Casa D

If you do not wish to appear in photos or videos, please inform a member of our staff upon arrival and we will gladly accommodate your request.

Thank you for being part of the Casa D experience.